Applying For ADA
If you have a
disability or health condition that prevents you from using a RTA or
PACE bus or the RTA "L" train service, applying for ADA Paratransit
Service is as easy as:
1. Call Us
First call the RTA's ADA Paratransit Program and ask them to mail
you an ADA Paratransit Application.
Just call: 312 663 4357
TTY: 312 913 3122
Monday through Friday 8:30am until 5:00pm.
If you have questions about the application form call teh ADA
Paratransit Program for assistance. If you need help filling out the
form, you can get assistance at your interview.
After you fill out as much of the application as you can, call the
RTA's Paratransit Certification Program at:
312 663 4357 TTY: 312 913 3122 to set up an interview at one
of our 5 Interview and Assessment Sites. Bring the ADA Paratransit
Application form and a photo ID with you to the interview. You may
also bring additional information about your disability or health
condition if you wish, but this is not necessary.
At the interview, we well review the application form with you &
help complete it if necessary. After the interview, we may ask you
to take a "mock" bus ride. It will take about 30-45 minutes and will
give us a better idea of your travel abilities and limitations. You
may have to go outside, so please dress for the weather.
You will be notified of your eligibility by letter within 21 days
after the interview and assessment are completed.
If a decision is not made within 21 days, we will provide you with
ADA Paratransit Service until the final decision is made.
If you are eligible for ADA Paratransit Service for some or all of
your travels, you will receive a Certification Guide with
information about how to use the service and a photo ID card.
If we determine that you are unable to use fixed route buses and "L"
train service for some or all of your trips, we will notify you of
the exact reasons for this and tell you how to appeal the decision.